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Let’s get you back in the game.

Start with the quick checks below. For account-specific help, contact the team from the same iPhone and Draft Duel session whenever possible.

Last updated July 21, 2026
Open Draft Duel profile Manage Apple subscriptions

A challenge link will not open

  1. Confirm you are using the newest Draft Duel version from the App Store.
  2. Open the complete link again from Messages, Safari, or the app where it was shared.
  3. If the web fallback opens, use its app button or continue there.
  4. If the game says it is unavailable, the link may be incomplete, expired, or removed. Ask the creator for a fresh share.

When reporting the problem, include the link or its final random code, the approximate time, your iOS version, and a screenshot with private notifications hidden.

My guest game history is missing

Guest sessions can be tied to one app installation. Reinstalling Draft Duel, clearing app storage, or moving to another device may create a new guest. If you still have the original device and session, save the guest with email from Profile before changing devices.

Never send a sign-in link or verification code in a support message.

Purchases and restore

Draft Duel Plus is offered only in the iPhone app. Apple shows the exact localized price, trial eligibility, renewal terms, and purchase confirmation. Use Profile → Manage subscription for Apple's controls or Restore Purchases in Draft Duel when moving back to an existing account.

If Apple confirms a purchase but Plus does not unlock, do not buy it again. Try Restore Purchases once, then email support@draftduel.online with the product name and approximate purchase time. Do not send card details, an Apple password, or a full receipt.

Report abuse or a safety concern

Stop engaging and use Report or block on the relevant challenge or matchup. Choose a reason, add only the minimum details needed, and block a player if you want the Curiosity connection removed. Reports are private and the reported player is not told who submitted one.

If you or another person is in immediate danger, contact local emergency services. Draft Duel support is not an emergency service.

Privacy and deletion

For privacy questions or a copy of your data, use the same support path and begin the request with “Privacy request.” For permanent account deletion, follow the dedicated Account Deletion instructions. Uninstalling the app alone does not delete server-side game data.